To Our Insurance Customers and Agents and Brokers:
In these unprecedented and difficult times, the COVID-19 pandemic has impacted businesses, employees, customers and communities. We sincerely appreciate your choosing Nautilus Insurance Group on behalf of Nautilus Insurance Company and Great Divide Insurance Company (“Nautilus Insurance Group”) for your business insurance needs and we want to remain connected with you to assist with any issues or concerns you have regarding your business insurance coverage.
Since the onset of the COVID-19 situation Nautilus Insurance Group has implemented its business continuity plans which are designed to address situations like this. As a result, Nautilus Insurance Group remains fully operational and ready to serve our customers, while most of our employees are now working remotely for their own safety and protection. This transition has been relatively seamless and we continue to deliver the highest service and support for our customers.
In addition, the following provides additional details on how to contact us to discuss any issues regarding insurance you have purchased from us. If you have any concerns regarding your ability to make a scheduled premium payment for your current policy, please contact us directly this number: 800-842-8972.
We will be happy to discuss your individual situation and we will endeavor to make reasonable accommodations when required by a specific state insurance department, or if not required, when possible to avoid the cancellation or non-renewal of your current insurance policy.
We hope these options will provide the flexibility needed to enable you to get through this difficult and challenging period. We value your business and we welcome the opportunity to serve you now and in the future.
Important Notice for New York Policyholders
During the period that Governor Cuomo’s Executive Order 202.13 is in effect, currently until June 6, 2020, any New York resident individual or small business that is experiencing a financial hardship as a result of the COVID-19 pandemic and can provide a written attestation of that financial hardship, may be entitled to a 60-day grace period to pay their current premium due. Such policyholders who are unable to make any premium payment due during that 60-day period can request payment of that unpaid amount over a 12-month period. For purposes of this notice, “small business” is defined as an independently owned and operated business resident in the State of New York that employs 100 or fewer individuals. Affected individual and small business New York policyholders may contact us at 1-800-842-8972.
Important Notice for Connecticut Policyholders
On April 1, 2020, Governor Lamont issued Executive Order 7S, which includes a provision stating that an insurer may not cancel a Connecticut policyholder’s insurance policy based on nonpayment of premium during the time period of April 1, 2020 to June 1, 2020, if the policyholder was in good standing with the insurer on March 12, 2020 and provides a written attestation to the insurer that the policyholder was required to close, significantly reduce business operations or suffered significant revenue loss as a result of the COVID-19 pandemic. Affected Connecticut policyholders may contact us at 1-800-842-8972.